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Owned and operated by New Way Commerce Group LLC, we welcome every question about your outdoor living space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. You will receive a tracking number once your order ships so you can follow its journey to your door.
How can I track my order?
Once your pizza oven, grill, or patio furniture set ships, we send a confirmation email with a tracking link. If you have not received it within 3 business days, please contact us and we will locate your shipment details.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply initiate a return per our Return Policy and place a new order for the item you prefer. Our team can walk you through the steps if needed.
How do I choose the right pizza oven or grill for my space?
Consider the size of your patio or deck, how many guests you typically gather with, and the fuel type you prefer. Send us a message with your setup details and we are happy to help narrow down the options.
What materials are your fire pits and outdoor kitchens made from?
Materials vary by product and are listed on each product page. Common builds include stainless steel, powder-coated steel, and weather-resistant stone composites, all thoughtfully designed for lasting outdoor use.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S, with no order minimum required.
30-Day Returns